Frequently Asked Questions

It’s easy to make a booking on our home page. 

Type in the location you wish to collect your vehicle from and the dates and times when you need to collect and return. You will also need to specify your age and add in any relevant promotional codes. 

Select ‘search cars’ to see what vehicles are available at your preferred location. 

Once you have selected your preferred vehicle, you will then have the option to add on ‘extras’ such as child seats and GPS units. 

To complete your booking you will need to provide us with some personal details including your full name and email address.

Once you have completed your online booking, we’ll send you a confirmation email to the email address provided. 

This confirmation email will include your booking number, details of your pickup and return location, the estimated price of your booking, and other important information. 

24 hours prior to pick up, you will also receive a text message reconfirming all your booking details. 

Yes. If you need to make changes to your booking, please call our friendly reservations team on 1300 367 227.

If you’re picking up your vehicle from one of our airport locations, we ask that you let us know your flight number when making your booking so we can ensure that your vehicle is ready and waiting for you when you arrive. 

If you don’t provide your flight number, you may experience a delay when collecting your vehicle.

Most of our vehicles are subject to availability. This means that we can't guarantee the make or model of the vehicle, as we often have varying models within the same category.
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