The privacy of our customers is of utmost
importance to Kingmill Pty Limited trading as Thrifty Car Rental (ACN 003 966
649) (Thrifty). Thrifty is a wholly owned company of National Roads and
Motorists' Association Limited.
information across our business. It applies to Thrifty, the National Roads and
Motorists' Association Limited (ACN 090 839 197) (NRMA) and each wholly owned subsidiary of NRMA (NRMA Group) and to the practices of the
agents and contractors engaged by the NRMA Group to provide goods and services.
It also applies to your use of any Thrifty website, your dealings with Thrifty as
a customer (and an NRMA member, if applicable), your dealings with any Thrifty
franchisee in Australia and any third party information which may be collected
time. The most current version will always be located on our website and is
also available by contacting our Privacy Officer on (02) 8337 2700 or by email
to email@example.com or at the address detailed
personal information we collect and hold
The types of personal information we collect and
hold will vary depending on your dealings with Thrifty and the products,
services and benefits we (or our agents, contractors and third parties) provide
to you, or a request or inquiry you make in relation to such products, benefits
This information may include any or all of the
address(es), telephone number(s) and other contact details;
of birth and age;
of your membership to any loyalty or affiliate program (for example, Blue
details including registration, model and colour (if you ask us to sign
you up for NRMA membership);
license number and/or passport number and, upon our
request, a copy of your driver's license or
details relating to your use of our products, services or other benefits;
- your social media
preferences you tell us about or any other information that you provide.
We may collect and hold sensitive information, such
as the fact that you are disabled, to allow us to provide our services more
effectively to you but only if you provide express consent at the time it is
Please see the Direct Marketing section of this
policy for more examples of the kinds of personal information we collect.
Website cookies and digital services
We collect and hold such information for
statistical and maintenance purposes that enables us to continually evaluate
our website performance. Some parts of our websites also use
"cookies". A "cookie" is a small text file that is placed
on your computer's hard drive by a web page server. Cookies store information
about the use of our website and are used to identify new or previous visitors to
the website and what pages have been accessed. Most web browsers are set to
accept cookies, but this function can usually be disabled if you wish. Please
note that if you do disable this, not all functionality on our websites will be
available to you.
We also use Google Analytics features (including
Google Remarketing, Google Display Network Impressions Reporting, the Double
Click Campaign Manager and Google Analytics Demographics and Interest Reporting)
on our website, which uses both first party and third party cookies to record
standard internet traffic information.
We, and some third parties (including Google), also use the information
to optimise ad selection for groups of individuals based on age, gender, interests
and past visits to our site. The cookies
allow us and other third parties (including Google) to evaluate your
interactions with ad services on our site and serve targeted advertising on
sites across the Internet. We have
enabled Google Analytics for Display Advertising which allows Google and other
third parties to advertise to you on our site and across the Internet.
We also use (along with third parties including
Google) first party cookies (such as Google Analytic cookies) and third party
cookies (such as the DoubleClick cookie) to report how our ad impressions,
other uses of ad services, and interactions with these ad impressions and ad
services are related to visits to our website.
In addition, we may use data from Google's Interest-based advertising or
third party audience data (such as age, gender, and interests) with Google
Analytics to help us understand how user activity varies based on these factors.
By using Google Ads Settings
(www.google.com/settings/ads), you can opt out of these features at any time
and customise your Google Display Network Ads.
Alternatively, you can opt out of a third party's vendor's use of
cookies by visiting the Network Advertising Initiative opt-out page (see
Importantly, we do not combine the anonymous
information collected through Google Analytics with personally identifiable
In addition to Google Analytics,
we use a range of web analytics tools (such as web beacons) to help us
understand consumer behaviour and use of our website. In particular, these tools enable us to
deliver cookies, count visits and understand usage and campaign
effectiveness. This data helps us to
stay connected and relevant to our customers.
If you do not wish to receive any cookies you may
However, this will mean that we will not be able to personalise your
website each time you visit.
collect and hold personal information
Generally, we collect, hold and use personal
information about our customers to provide them with a range of products,
services and benefits. This includes, collecting and using your personal
information to complete your rental booking; to provide you services in connection with your
rental; for example navigation assistance or an E-Toll Tag, to provide
you customer service assistance and to process fees and charges connected to
your rental account.
We also collect personal information to assist in
identifying ways in which we can serve you better, such as providing our
products and services to you more effectively and to provide you with services
in connection with the Thrifty loyalty program and similar services. We also collect
and use your personal information to assist our internal administration and
operations including accounting, risk management, record keeping, archiving,
systems development and testing, and staff training.
Some of the information we collect is for the
purpose of improving our interaction with customers, suppliers, business
partners and contractors and their involvement with Thrifty. We collect
personal information about third parties, including family members, for
purposes in relation to your and their dealings (either directly or indirectly)
with Thrifty and the NRMA Group.
Customers who provide personal information about a
third party individual need to ensure that those persons are aware of this Privacy
Policy, understand it and agree to accept it. If that individual does not have
the capacity to understand and agree to these terms, Thrifty requires a parent
or guardian to give the assurances set out in this paragraph.
Generally, we collect personal information directly
from you, such as when you make a reservation or request a product or service,
in the course of providing you with that product or service, or when you have
other dealings with us. For example, we may collect your personal information
from our rental locations or through our
We may collect and update that information over the
phone, over the Internet, in person (when you visit us at a Thrifty office),
when you write to us or if you participate in our marketing campaigns. We may
also collect personal information through third parties such as:
related companies including NRMA;
interstate motorists' clubs;
business partners who provide customer or loyalty benefits;
Australia Limited* (trading as NRMA Insurance) and its related entities;
franchisees throughout Australia;
washing organisations and postal service providers, including Australia
and protection of personal information
We store personal information in a combination of
secure computer storage facilities and paper-based files and other records. In
so doing, we have taken numerous steps to protect your personal information
from misuse, interference and loss, and unauthorised access, modification or
Additionally we take reasonable steps to destroy or
permanently de-identify personal information when we no longer need it. We
impose strict requirements of security and confidentiality on all third parties
as to how they store, handle and deal with your personal information.
use and disclose personal information
We may use and disclose your personal information
for a variety of purposes in connection with servicing you as a customer of
Thrifty and in relation to our business operations. These include:
and administering your dealings with us as a customer, supplier or
and administering your dealings with us as a part of a loyalty program
with one of our business partners;
you with the products and services you have requested from us;
processes, products, services and benefits to better meet your needs; and
your information for use by relevant parties in connection with our
services, such as to Thrifty franchisees and to the Roads & Maritime
Services and E-Toll in relation to your use of an E-Toll Tag.
We may also use your personal information to offer
or provide you with loyalty benefits, discounts or other information about such
schemes that may be operated by us or third parties. This includes:
your personal information to companies in the NRMA Group, to Thrifty franchisees
and to our other business partners, to give you information and offers
about products and services offered by us or these companies;
details about how you acquire and use our products, services and benefits;
customers for utilising our products and services through mechanisms such
as discounts, special pricing offers and prizes.
We may provide your personal information to our
agents, franchisees, contractors, business partners or related companies for
the purposes of, or in connection, with the supply of products and services to
you and for the same purposes above.
We collect personal information so that we can
provide our customers with useful and relevant information about our products
and services. Generally, we collect this information directly from you. In some circumstances, however, we may
collect personal information from third parties, including from our service
providers and social media platforms such as Facebook. We use the information we, or our service
providers, collect to assist us to determine how we can best engage with our
customers about our products and services.
To this end, we, or our service providers, may collect information about
your social media preferences and activities so that we can engage with our
customers on social media sites. We may
also collect certain demographic information and behavioural information from
social media platforms to better serve consumers with more targeted
advertising. If we do not collect this
information in the ways described above, we may not be able to let you know
about our products and services in the most effective way.
We may use and disclose the information we collect
for the purpose of providing you with tailored marketing communications about
our goods and services, or to conduct market research. Typically, we send these communications to
your email address or mailing address.
Occasionally, we may also send marketing communications to your social
media accounts, including, for example, your Facebook account.
We may also disclose your personal information to
companies in the NRMA Group, to our other business partners, our service
providers and Insurance Australia Limited* (trading as NRMA Insurance) and its
related entities, to give you information and offers about products and
services offered by us or these companies.
Opting Out of Direct Marketing
If you do not wish to receive direct marketing
information from Thrifty, please use the contact details below to opt-out or
use the unsubscribe feature on our electronic marketing communications. Please
note that if you make such a request:
may still need to use your personal information to provide you with the
services and products you have requested as a customer; and
may not be possible for us to immediately action a request to cease
receiving any or all direct marketing material. However, we will respond
to such requests as soon as practicable and will make all reasonable
efforts to promptly action your request to opt out of receiving future direct
We will not sell or rent your personal information
without your consent. We may disclose your personal information where we are
required or authorised by law to disclose your personal information or for any
purposes connected to a fraud, crime prevention or impropriety investigation.
10. Overseas disclosure of personal
Thrifty is likely to disclose
some of your personal information, for the purposes described above, to
organisations outside Australia including New Zealand, the Philippines, the United
Kingdom and the United States of America.
Personal information provided to
organisations in the Philippines and the United States of America may not have
Privacy Principles, and Thrifty may not take any steps to ensure such
and correction of, personal information
We will take reasonable steps to make sure that the
personal information we collect, hold, use or disclose is accurate, complete
and up to date. If your personal details change, such as your address or phone
number, please contact us on (02) 8337 2700 or firstname.lastname@example.org to update your details.
Following a request, we will provide you with a
copy of any personal information which we hold about you in accordance with our
obligations under the Privacy Act. We may charge a fee for retrieving this
information, in which case we will inform you of the fee in advance of
providing the information.
In the first instance, we will ask you to provide
some of identification, such as your driver's licence, to ensure that you have
the right to access the information
If you wish to complain about our handling of your
personal information, please send a written complaint to the Privacy Officer in
the first instance by using the contact details below. We undertake to promptly acknowledge and
investigate any complaint about the way we manage personal information. If you
are dissatisfied with the outcome of our investigation, you may take your
privacy complaint to the Office of the Australian Information Commissioner (OAIC).
For information in making a complaint to the OAIC, please visit the OAIC's
website http://www.oaic.gov.au/privacy.making-a-privacy-complaint, or phone
1300 363 992.
if you wish to update information we hold about you or if you wish to make a
complaint about the way we manage personal information, please write to:
The Privacy Officer
Kingmill Pty Limited t/a Thrifty Car
Level 1, 52-60 Kent Road
Mascot NSW 2020
You can also telephone us on (02)
8337 2700 or email our Privacy Officer at email@example.com.
*Insurance Australia Limited
(trading as NRMA Insurance) and its related entities are separate and unrelated
to Thrifty and National Roads and Motorists' Association Limited.