Where is the branch located?
Located inside terminal near arrivals gate. Desk is only staffed during arrival times of commercial flights. It is important to provide your flight number.
Hours of operation on Sundays are 0800-1330 & 1730-1800.
Important Information - Driving Restrictions
Our vehicles are not permitted on K’gari (Fraser Island).
Hervey Bay is a natural bay created by the Australian mainland and Fraser Island. This proximity to Fraser Island has led to Hervey Bay becoming the gateway to Fraser Island and all its activities. Hervey Bay is around a 3.5-hour drive north of Brisbane, with many fun attractions between the two, and the drive down the coast is a popular route for holidaymakers.
There is so much to do in this area. Known as one of the best places to see humpback whales on earth, whale-watching cruises are popular and in demand, and out on the sea you can also see dolphins as they migrate past the coast. Hervey Bay has a pleasant climate all year round, so there is never a bad time to visit. With national parks, Fraser Island and white sand beaches all within a short drive, you will be spoilt for choice on how and where to use your hire car.
There are over 14 kilometres of beaches right in Hervey Bay, so it's easy to find your own quiet spot to relax and find a place to swim. The waters of Hervey Bay are protected by Fraser Island, resulting in swimmable, calm waters all year round. You can see whales leaping out of the water from many of the beaches as they take shelter inside the bay; the best time to go whale watching in Hervey Bay is July to November. Hervey Bay is also used as a stop-off for those on their way to Lady Elliot Island, which offers its own unique snorkelling, nature walking and cultural experiences.
There is more to do in Hervey Bay than enjoy the world-class beaches and bay. Take a drive around town, and you will find many fun experiences. Start off with a visit to the Hervey Back Historical Village & Museum. At the museum, you will learn about the culture and history of the region. The museum covers 1.2 hectares and has 21 historical buildings and over 12,000 items in its collection. It is an interesting insight into the lives of early settlers and the struggles they went through to survive.
There is nature everywhere you look on the coast, within a short drive or a long drive, but in Hervey Bay, there is some right in the city itself. The Hervey Bay Botanic Gardens cover 26 hectares of immaculately curated gardens. With a mixture of biomes covering rainforest, bushland, and formal gardens, you can visit this tranquil setting and walk along its paths. The main gardens are open daily from 6.30 AM to 8.30 PM, and the Orchid House is open Monday to Friday from 9 AM to 2.30 PM. Both sites are free admission and are a perfect spot to visit all year round. The gardens sit on the dunes close to the coast and right outside the airport. Double the gardens with the Reef World Aquarium, just a short walk or drive from the gardens.
Much of the nature of the region can be enjoyed through your rental car, with fantastic national parks just a short drive away. See the Great Sandy National Park with its high dunes and mangroves. The park is just over an hour south of Hervey Bay across the Tuan State Forest and Toolara State Forest. With fantastic fishing options, hiking trails, native wildlife, flora and fauna, it makes a great day or weekend trip from Hervey Bay.