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How do I book online?
Our home page features 'Quote and Book' to make booking easier.
Type the location you wish to collect your vehicle from and the dates and times when you need to collect and return.
Be sure to specify your age and select 'Find a Vehicle' to see what's available from your preferred location during the date and time requested.
Select your preferred vehicle and click on 'Book now'.
Select any extras, such as child seats, protection options, or mobile GPS units that you'd like to add to your rental.
To complete your booking you then just need to provide us with your personal details to finalise and confirm your booking. In some cases, payment details are also required upfront.
What is an "Apply" booking?
When using the 'Quote and book' function, 'Apply' options will sometimes appear against particular vehicle types if demand is high.
If clicking an 'Apply' booking, your request is sent through to our Reservations Department, whereby they will check availability with the location and confirm your booking within 24 hours of your request.
How old do I have to be to rent a vehicle?
All renters must be aged at least 21 years old at the commencement of the rental.
Any renters aged 21 to 24 inclusive (whether the main or additional driver) incur an age surcharge of $27.50 per day, and can access our standard range of vehicles. Ultimate Protection (UP) is not available to drivers in this age group.
Can I check rates online without making a booking?
Yes, you can use the Thrifty website to check current rates. All prices quoted on the Thrifty Web site are guaranteed. Please click here to obtain a quote and complete a booking.
Can I book more than one vehicle at a time?
Yes you can. Simply complete each booking and you will receive a separate confirmation number for each booking.
What is the minimum rental period?
The minimum rental period is 24 hours.
Can you guarantee a specific colour?
No, unfortunately not. The colour of your vehicle is subject to availability, and while we'll certainly do our best to meet your request however we cannot always not guarantee it. Just make sure you ask our friendly counter staff at the time of collection and we'll see what we can do for you.
Can you guarantee the make and model of the vehicle I prefer?
All vehicles are subject to availability. This means that we can't always guarantee the make or model of the vehicle, as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we'll see what we can do for you.
Can I Rent a Baby or Child Seat?
Yes, Thrifty can provide you with baby and child safety seats at an additional cost to your rental. There is a maximum quantity of 3 car seats per rental.
If you need more than 2 seats, you will require an FCAR or larger vehicle for your booking. Just make sure you select the appropriate seat at the time of booking in our options and we'll ensure that it's waiting for you upon your arrival.
Baby seats are fitted forward facing, unless you notify Thrifty otherwise. Please reply to your confirmation email or phone 1300 367 227 if you would like a rear facing baby seat. Please Note: it is up to the accompanying adult to fit the seat as Thrifty takes no responsibility for the incorrect or unsafe instalment of your seat.
Why is my flight number and terminal required when making a booking?
It's important to let us know your flight number upon completion of the booking to ensure we have your vehicle ready and waiting once you arrive. If no flight number is provided a delay may be experienced when collecting your vehicle.
If you are unsure of your flight number, then indicate the terminal and we'll make sure we are ready to greet you.
How will I know if my booking is confirmed?
Once you've provided your personal details and completed the online booking, we'll send you a confirmation of your booking to the email address supplied. This confirmation includes your booking number, details of your pickup and return location, the estimated price of your booking, and other important information. We recommend that you print it out and take it with you when collecting your vehicle to speed up this process.
Are my credit card details secure, when booking online?
The online booking process is located on a secure server that guarantees the safety of a transaction. The system uses encrypting technology to ensure that all communication between your computer and our server cannot be intercepted.
Can I use a credit card up front and then pay for the rental with cash later?
Unfortunately, no. Thrifty locations do not accept payment by cash. Our preferred method of payment is credit card.
How is the cost of rental calculated?
Our car rental charges are calculated in periods of 24 hours.
If I'm running late and don't return in time, will you charge me another 24 hours of rental?
When returning your vehicle, we do allow a 59 minute grace period in the event you're running a little behind. We don't charge for another full day of charges until you are more than three hours late from your set return time.
If you're more than one hour late, but less than two hours late, we charge one third of your rental rate, PLUS an extra day of VRRF, CDWP (if purchased), additional equipment charges and any additional daily surcharges specified in your rental agreement.
If you're more than two hours late, but less than three hours late, we charge two thirds of your rental rate, PLUS an extra day of VRRF, CDWP (if purchased), additional equipment charges and any additional daily surcharges specified in your rental agreement.
Once you are three hours late, we start charging for a full day of charges, by however many days you are late in returning, beyond the 3 hour period.
Do you offer any long term rental discounts?
We do! The rates on our website do vary depending on the length of rental you are quoting. In simple terms, the longer you need a vehicle for, the cheaper the rate.
Call our contact center on 1300 367 227 if you are in need of a rental for more than 30 days, so we can provide you on a longer term rental rate.
Why do rates change so often?
Vehicle rental pricing, is just like airline pricing. If you book in peak periods, you'll be paying higher prices.
Pricing can also vary from location to location, as it may vary depending on where & what you want to rent. If you're thinking Thrifty, it's best to book in advance. That way you'll get the cheapest rate possible for your rental.
Don't forget to check out our specials, you'll find some great offers in there for you.
Does Thrifty offer one-way rentals?
Thrifty operates a national network in order to allow flexible traveling, however the rates for one-way rentals can vary between locations, as there is often a One Way Fee.
Utilise our Quote & book function on the home page to see if one-way rentals are available between your preferred locations, or call our contact center on 1300 367 227 to check for participating locations for your preferred route and request a quote.
Can I book Internationally on your web site?
Visit our international page to go to our interactive map of the world. Simply click on the country and you'll be transferred to the local Thrifty web site.
Can I book a Truck on your web site?
Yes! Thrifty has one of the most comprehensive ranges of trucks, utes, buses and vans in Australia.
Our Quote and book function on the Thrifty home page allows you to book your vehicle and obtain an instant confirmation, depending on your preferred location and vehicle requirements.
In some cases however, not all vehicles can be instantly booked, and we may need to check availability. If showing as Apply, complete the request process to ensure your booking goes into our Apply queue. This means that one of our reservations consultants will check availability with our locations and advise you accordingly.
I'm moving, can I rent moving equipment?
Yes. Thrifty has a wide range of moving equipment, from packing boxes and tape, to trolleys, hydraulic lifters, blankets, bubble wrap and rope. You name it, we will most likely have it. Just simply call the location and we'll be happy to arrange it for you at an additional cost.
Once I have made a booking, can I change the details of my booking?
We know plans can change, so we do allow changes to your booking prior to the pickup date. You can alter your dates, times, vehicle type and additional extras prior to collecting your car, subject to availability. It's recommended any changes are made at least 12 hours prior to your vehicle collection to ensure we can best cater to your new requirements.
If you have already collected your vehicle and want to make a change, refer to your Rental Agreement for the pickup location and simply contact location direct so we can best manage your request.
How can I pay for my rental?
Thrifty's preferred payment method is credit card, which is accepted nationally. Payment for rental is required upon collection of your vehicle.
Credit Cards must be bank-issued in the name of the authorised renter. The credit card holder must be present at the time of collection.
Debit cards are only accepted at some Thrifty locations - Please check with our friendly counter staff at your renting location for more information.
Cash payments are not accepted.
What credit card can I use?
You can use all the major credit cards and debit cards, providing they have the Visa/MasterCard emblem/logo on them. It is important to note credit card must be in the name of the authorised renter, be bank-issued, and the credit card holder must be present at time of collection.
Debit cards are only accepted at selected locations
Please note, payments are subject to a credit card fee to cover merchant costs. The credit card fee will be debited to your credit card when processing payment. The credit fees include GST and are as follows:
Visa / Mastercard Debit Card 0.50%
Visa / Mastercard Credit Card 1.10%
Diners Card 3.25%
American Express / JCB 3.75%
Will a deposit be required upon collecting my vehicle?
When collecting your vehicle, in addition to paying for your rental, Thrifty requires a deposit (as security) to cover any additional charges such as fuel, additional kilometres, and the Damage Recovery Fee (DRF).
Deposits range between $200 and $1100 depending on the vehicle type, pickup location and payment type. Debit Cards are only accepted at select Thrifty locations and usually incur a higher deposit.
We do not accept CASH deposits.
The same rules which apply to your rental payment also apply to your deposit - Credit Cards used must be bank-issued in the name of the authorised renter, and the credit card holder must be present at the time of collection. Check with our friendly counter staff at your renting location for more information.
Are there any additional charges to the rental?
Yes - Any additional charges which apply to your rental, such as Young Driver Fee, Premium Location Surcharge, Vehicle Registration Recovery Fee (VRRF), Administration Fees and optional extras are all included in your Quote at the time of booking. Other extras such as Additional Driver Fee or our Pre-paid Fuel service may be selected and added to the rental at the time of vehicle collection.
Where Pre-paid fuel is not purchased upon commencement, and the vehicle is not filled up prior to return, the refuelling charge will apply at the completion of your rental.
Fees also apply when paying by credit card, to cover merchant fees.
Is Damage Cover included in the rate quoted?
All bookings include our Standard Cover which includes your Third Party Cover (CTP), and is included whether you choose to purchase additional protection options to reduce the standard Damage Recovery Fee (DRF). It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. Some exclusions to damage cover apply. Please refer to our terms and conditions for more information.
Can I reduce my liability?
Thrifty offers customers two protection options, Ultimate Protection (UP) and Premium Protection (PP). To view the details of both of these protection options please click here.
It's important to note that Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location. For details on details and exclusions, refer to our terms and conditions.
Can anyone other than myself drive the car?
Only approved drivers noted on the Rental Agreement are permitted to drive a Thrifty vehicle. Upon collection of your vehicle, each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
Each additional driver will be charged $5.50 (including GST) per rental day capped at a maximum of $27.50 per 30 day rental period. The Additional Driver Fee is subject to the Admin Fee and Premium Location Surcharge where applicable.
Some Corporate rate customers, Auto Club members and Bluechip Members are exempt from the Additional Driver Fee.
What Driver's License do I need to rent a vehicle?
Thrifty recognises all current non-provisional and non-probationary Australian driver's licenses and current overseas licenses.
Accepted Driver's licenses must be in English with photo and produced at the commencement of the rental, and must not be expired. Should the valid driver's license be in another language or have no photo Thrifty will accept a certified translation in English or an International driver's permit.
Should the license not have a photo, an International Driving Permit must accompany it.
What does 'Premium Location Surcharge' mean?
Premium Location Surcharge reflects the additional expense of operating out of Airports and Downtown City locations. The surcharge varies depending on the location of the rental, and may apply to any additional charges incurred at completion of rental. Check with our friendly counter staff at your renting location for more information.
What does 'Vehicle Registration Recovery Fee' mean?
This fee covers costs related to vehicle registration and toll registration. The fee is a per day charge as is included in your rental quote.
Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
Yes – and if you find a new apparent defect or condition different to what is noted on your Rental Agreement and/or Vehicle Condition Report supplied, you must inform the Thrifty employee for joint examination to ensure our records can be updated.
Can I tow using a Thrifty Vehicle?
No, a Thrifty Vehicle cannot be used to tow or push anything. This is included in our Terms and Conditions and using our vehicles for this purpose is considered a breach of you responsibilities when renting.
What's my responsibility when renting a Thrifty vehicle?
From the time you collect your vehicle, you and any nominated driver noted on the rental agreement, are financially responsible for any loss of damage to the vehicle. This includes damage caused outside of your control including hailstorms. You and any nominated driver noted on the rental agreement are also bound by Thrifty's standard Terms & Conditions as agreed to when signing your Rental Agreement upon collection.
Can I drive my vehicle off road?
No, all non 4WD vehicles are not permitted to travel on unsealed roads. There are some exceptions for 4WD's outlined below, which are detailed in Thrifty's standard Terms and Conditions. Please read these, in conjunction with the below if you are planning to visit any remote areas of Australia with your Thrifty vehicle. It is recommended you speak with preferred pickup location to understand any special conditions which apply in the areas you wish to travel.
In Western Australia, 4WD's are permitted to travel on unsealed government gazetted roads. If vehicles are travelling interstate or into remote areas, prior written approval by Thrifty must be given. Travelling into some areas of Western Australia require National Park passes these are available for sale from the Perth Tourist Centre.
In South Australia & Kangaroo Island, 4WD vehicles can be used on gazetted unsealed roads. Travelling into some areas of the South Australian outback may involve the need for a Desert Pass permit. All vehicles are permitted to travel to Kangaroo Island if collected from a corporate location only, and conditions apply when transporting Thrifty vehicles by Ferry.
In QLD, vehicles may travel to Cooktown from Cairns Airport, Cairns City and Port Douglas locations only. Please note some travel via the Bloomfield Track, Gulf Track, Peninsula Developmental Road and Telegraph Track is not permitted and conditions apply when travelling in these areas.
Thrifty allows selected 4WD's to be driven on Morton and Stradbroke Islands on application. Please note that conditions and special liability charges apply for Island travel in this region.
In the northern regions of Australia, there is no reduced liability option for 4WD vehicles when travelling on the Tanami Track, Canning Stock Route, Gulf Track, Cape York Peninsula Track and Mitchell Plateau.
Any damage sustained to Thrifty's vehicle as a result of a collision with an animal in remote areas between sunset and sunrise are not be covered by Thrifty's damage liabilities. All damages and recovery costs are the responsibility of the renter.
Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility of the renter.
Beach travel in Thrifty vehicles is not permitted, inclusive of any beaches in the Broome region.
Unauthorised entry into aboriginal lands, or breach of any permit regulations result in breach of Thrifty's standard Terms & Conditions, and any damage protection options (including standard) does not apply.
During the June to October Australian snow season, all permitted vehicles taken above the snow line must purchase mandatory Snow Pass. Snow Pass is an additional charge to Standard Cover and any protection options purchased to reduce your DRF, and special conditions apply when travelling to the snow.
What if I have an accident?
If you are involved in an accident, you should do the following:
What is a Single Vehicle Accident?
A Single Vehicle Accident (SVA) means an incident in which:
(a) no other motor vehicle is involved (e.g. rollovers, collisions with animals, trees, pedestrians etc)
(b) another motor vehicle is involved but: - (i) the other motor vehicle or its driver has not been identified to us; or (ii) at the time of the incident the other vehicle was stationary, parked or driving in reverse.
The Single Vehicle Accident fee applies Australia wide when renting from non-metro Thrifty locations, and in addition to the Damage Recovery Fee in the event of damage.
Applicable SVA is noted on your Rental Agreement when collecting your figure. Higher Single Vehicle Accident Fees do apply to some vehicles when travelling remotely in Northern Territory and prohibited areas. Enquire upon collection for more information.
What if I break down or need help on the road?
All Thrifty vehicles have access to Roadside Assistance, in case you need help when on the road. Thrifty covers the cost for any roadside assistance when required due to any vehicle malfunction.
If the callout is due to driver negligence or error, the costs are responsibility of the renter, and are charged against the rental agreement, and are classified as Non-Standard Roadside Assistance events.
Non-Standard Roadside Assistance callout service charges are a minimum $165 per event, but do not include towing or lost key charges if these are applicable.
Non-Standard Roadside Assistance events which require towing, are charged at $165 plus any additional costs incurred for towing. When towing is required as result of vehicle malfunction, Thrifty covers these costs.
If you lose the keys to your vehicle, we charge on a case-by-case basis, as costs can vary depending on the make and model of the vehicle, along with any individual situations (postage etc.), as per the Terms and Conditions. You may also have to pay rental for the days until new keys are made available.
Thrifty offers Recovery Plus Protection (RPP) to cover customers for roadside callouts for at-fault incidents. Enquire at location or use our 'Quote and book' function on the Thrifty homepage to see if RPP is available at your preferred location.
If I lock my keys in the vehicle am I covered by Road Side Assistance?
No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on, etc..
Can I return the vehicle outside the location operating hours?
Yes, you can. Some locations have a preferred location when returning your vehicle outside of normal operating hours. Please contact the location directly as specified on your rental agreement to discuss after-hours return. Please note, as per our Terms and Conditions, vehicles returned after-hours remain responsibility of the renter under the vehicle can be inspected by a Thrifty representative.
What refuelling options do I have?
Thrifty offers a number options to customers suitable for different preferences.
Some locations offer our Pre-Paid Fuel option. Pre-Paid fuel enables you to pay in advance for your fuel, so you can bring the vehicle back empty without having to incur any additional cost. You'll also find that our Pre-paid Fuel rates are sometimes cheaper than what you'll normally pay at the pump, so take advantage and save time and money.
If you don't have time to stop for petrol, but don't think you'll be using a full tank, let us fill it up for you. You'll be charged the location's re-fuelling rate at the time you return your vehicle, so please ask your counter staff upon collection.
Alternatively, to avoid any extra refuelling charges from Thrifty, simply make sure you go to a petrol station, just before returning your vehicle to bring it back with a full tank. This will avoid any additional re-fuelling charges on your rental.
Can I extend the rental duration?
Extending the rental duration may be possible at time of check out or during the rental itself. You will need to contact or visit nearest location to request an extension. Any request for extension is subject to vehicle availability and successful payment of extension period in advance.
What is a Thrifty Corporate Discount (CD) number?
Thrifty offers Corporate Discount numbers to our Business renters, who use car rental frequently. Thrifty Corporate Discount numbers provide specific rates and discounts as agreed on your corporate account agreement. For more information on becoming a Corporate Account holder, please click here and fill in the online form.
Ph Passenger: 1300 367 227
Ph Commercial: 136 139
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06 Dec 2016:
Thrifty is proud to announce the new partnership with the AFL as the Official Hire Car partner for the next three years.
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