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Can I reduce my liability?
Thrifty offers customers two protection options, Ultimate Protection (UP) and Premium Protection (PP). To view the details of both of these protection options please click here.
*Conditions and exclusions apply. See full terms and conditions for details.
Is Damage Cover included in the rate quoted?
Your rental fee will include our Standard Cover which includes your Third Party Cover (CTP). Your vehicle comes with a standard Damage Recovery Fee (Premium Location Suracharge and Administration Fee may also apply). It's important to note that Single Vehicle Accident (SVA) fees may also apply.
Is there an additional charge if there will be more than one driver?
Yes, each additional driver will be charged $5.50 (including GST) per rental day capped at a maximum of $27.50 per 30 day rental period. The additional driver fee is subject to admin fee and Premium Location Surcharge where applicable.
Corporate rate customers, Auto Club members and Bluechips are exempt from the Additional Driver Fee.
All drivers must be present at the rental counter at the time of collection to have their details added to the rental.
How can I pay for my rental?
Thrifty requires payment for rental upon collection of your vehicle. Credit Cards are accepted at all locations, and must be bank-issued in the name of the authorised renter. The credit card holder must be present at the time of collection. Debit cards are only accepted at some Thrifty locations - Please check with our friendly counter staff at your renting location for more information.
Cash payments are not accepted.
Will a deposit bond be required upon collecting my vehicle?
In addition to paying for your rental upon collection, Thrifty requires a bond / security deposit to cover any additional charges such as fuel, additional kilometres, and the Damage Recovery Fee (DRF).
Credit card bonds and deposits range between $200 and $1100 depending on the vehicle type and pickup location. CASH DEPOSITS ARE NOT ACCEPTED. The same rules which apply to your rental payment also apply to your bond - Credit Cards used must be bank-issued in the name of the authorised renter, and the credit card holder must be present at the time of collection. Debit Cards are only accepted at some Thrifty locations and may incur a higher bond. Check with our friendly counter staff at your renting location for more information.
What if I have an accident?
If you are involved in an accident, you should do the following:
What is a Single Vehicle Accident?
A Single Vehicle Accident (SVA) means an incident in which: (a) no other motor vehicle is involved (e.g. rollovers, collisions with animals, trees, pedestrians etc) (b) another motor vehicle is involved but: - (i) that other motor vehicle or its driver has not been identified to us; or (ii) at the time of the incident the other vehicle was stationary, parked or driving in reverse
The Single Vehicle Accident fee applies (Australia wide, not including Northern Territory) in addition to the Damage Recovery Fee in the case of an accident.
A higher Single Vehicle Accident Liability Fee applies to Northern Territory rentals.
Can I cancel my booking free of charge?
No, you may have to pay a penalty in certain circumstances, as follows: Australia Wide (not including Northern Territory) For cancellations of cars with more than 7 days notice there is no charge. Cancellation with less than 7 days notice a full day cancellation fee will apply.
4WDs Buses & Trucks up to 14 days no charge. 4WDs Buses & Trucks less than 14 days a full day cancellation fee will apply. Northern Territory / Broome / Kununurra Cancellation with less than 7 days notice for Darwin, Alice Springs & Ayers Rock, a $220 cancellation fee will apply. 14 days notice is required for all other Territory Thrifty locations.
4WDs Buses & Trucks up to 14 days no charge. 4WDs Buses & Trucks less than 14 days a $330 cancellation fee will apply.
What Driver's License do I need to rent a vehicle?
Thrifty recognises all current non-provisional and non-probationary Australian drivers licenses and current overseas licenses.
The required driver's license must be in English with photo and produced at the commencement of the rental. Should the license be in another language or have no photo, an International Driving Permit must accompany it.
Are there any additional charges to the rental?
Any additional charges such as Young Driver Fee, Premium Location Surcharge, Vehicle Registration Recovery Fee (VRRF), Administration Fees and optional extras are all included in your Quote at the time of booking. Other extras such as Additional Driver Fee or our Pre-paid Fuel service may be selected and added to the rental at the time of vehicle pickup. Where Pre-paid fuel is not selected and the vehicle is not filled up prior to return, the refuelling charge will be applicable at the completion of your rental.
A surcharge applies when paying by credit card. The owner of the credit card must be present at the time of vehicle collection. Cash payment is an accepted payment type, however only at selected locations. Please contact the pickup location to confirm what payment types are available prior to pickup.
Once I have made a booking, can I change the details of my booking?
You can modify your booking prior to the pick up date. You can alter your dates, times, vehicle type and additional extras prior to collecting your car. If possible, please ensure that your changes are at least 12 hours prior to your vehicle collection. Please note that if you have already collected your vehicle and want to make a change, its best to contact the pick up locations. Just refer to your contact details provided on your Rental Agreement.
Can anyone other than myself drive the car?
Only those named on the Rental Agreement are permitted to drive a Thrifty vehicle. When collecting the vehicle, each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
Each additional driver will be charged $5.50 (including GST) per rental day capped at a maximum of $27.50 per 30 day rental period. The additional driver fee is subject to admin fee and Premium Location Surcharge where applicable.
Can I drive my vehicle off road?
No, all non 4WD vehicles are not permitted to travel on unsealed roads. There are some exceptions for 4WD's as per below:
Western Australia 4WD's are permitted to travel on unsealed government gazetted roads. If vehicles are travelling interstate or into remote areas prior written approval by Thrifty WA must be given. Travelling into some areas of Western Australia require National Park passes these are available for sale from the Perth Tourist Centre.
South Australia & Kangaroo Island 4WD vehicles can be used on gazetted unsealed roads. Travelling into some areas of the South Australian outback may involve the need for a Desert Pass permit. All vehicles are permitted to travel to Kangaroo Island if collected from a corporate location only.
Vehicles may travel to Cooktown from Cairns Airport, Cairns City and Port Douglas locations only. Please note travel via the Bloomfield Track is not permitted.
Fraser, Moreton and Stradbroke Islands* Thrifty allows selected 4WD's to be driven on Fraser, Morton and Stradbroke Islands when hired from Thrifty Hervey Bay. * Special liability charges may apply, refer to liability matrix on Page 8.
Northern Territory/Broome/Kununurra For 4WD vehicles there is no reduced liability option available for travel on the Tanami Track, Canning Stock Route, Gulf Track, Cape York Peninsular track and Mitchell Plateau.
Dusk to Dawn: any damage sustained to the rented vehicle as a result of a collision with an animal between the hours of dusk and dawn will not be covered by Thrifty's damage liabilities. All damages and recovery costs will be the responsibility of the hirer.
On all rental vehicles damage to overhead, under body or damage caused by water is not covered by any damage liabilities i.e. it is at the hire's own expense.
In Broome no vehicles are allowed to travel on any beaches.
Permits Collision Damage Cover is not valid in the event of unauthorised entry into aboriginal land or breach of permit regulations.
Snow Cover (June – Oct) All 4WD and All wheel drive vehicles taken above the snow line must purchase Snowpak Cover, which is $22 per day inc GST. This is in addition the standard liability reduction available. No other vehicle is permitted above the snow line.
If I lock my keys in the vehicle am I covered by Road Side Assistance?
No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Where offered, Recovery Plus Protection covers customers for roadside callouts for at fault incidents.
What does 'Premium Location Surcharge' mean?
Premium Location Surcharge reflects the additional expense of operating out of Airports and Downtown City locations. The surcharge varies depending on the location of the rental, and may apply to any additional charges incurred at completion of rental. Check with our friendly counter staff at your renting location for more information.
Can you guarantee the make and model of the vehicle I prefer?
All vehicles are subject to availability. This means that we can't guarantee the make or model of the vehicle, as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we'll see what we can do for you.
How old do I have to be to rent a vehicle?
All renters must be aged at 21+ years for standard vehicles, at the commencement of the rental. For any driver aged 21 to 24 inclusive, whether they are the main driver or an additional driver, an age surcharge of $27.50 per day applies.
Ultimate Protection (UP) is not available to any drivers aged 21-24 inclusive.
What happens if I return the vehicle late?
If the vehicle is returned up to 3 hours late a third of the rental will be charged. If it is returned greater than 3 hours late a full days rental is applied.
Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Thrifty employee for joint examination.
Can I return the vehicle outside the location operating hours?
Yes, you may return your vehicle when the Thrifty location is closed, to an alternative location. The vehicle will remain your responsibility until it has been checked by a Thrifty Representative.
What refuelling options do I have?
Option One: Purchase our "Pre-paid Fuel" option. This enables you to pay in advance for your fuel, so you can bring the vehicle back empty without having to incur any additional cost. You'll find that our Pre-paid Fuel rates are sometimes cheaper than what you'll get at the pump, so take advantage and save time and money.
Option Two: If you don't have time to stop for petrol and won't be using a full tank, let us fill it up for you. You'll be charged the location re-fuelling rate at the time of returning your vehicle, so please ask your counter staff upon collection.
Option Three: Make sure you go to a petrol station before returning your vehicle and bring it back full. This will avoid any additional re-fuelling charges
Can I return the vehicle to a different location?
If you wish to return the car to a different rental location, please check the rate and feasibility during the reservation process. Thrifty operates a National network in order to allow flexible traveling, however in non-participating locations you'll be required to pay a higher price.
What does 'Vehicle Registration Recovery Fee' mean?
This fee covers costs related to vehicle registration and toll registration. The fee is a per day charge as is included in your rental quote.
Can I use a credit card up front and then pay for the rental with cash later?
Yes, you can, provided a cash option is available at the Location you're picking up your vehicle from. We recommend contacting the location to ensure they accept cash, prior to pickup of your vehicle.
Why is my flight number and terminal required when making a booking?
In order to ensure that we can have your vehicle waiting for you once you arrive its important to let us know your flight number upon completion of the booking. If no flight number is provided a delay may be experienced when collecting your vehicle. If you are unsure of your flight number, then indicate the terminal and we'll make sure we are ready to greet you.
What if I break down or need help on the road?
Thrifty covers the cost for all roadside assistance call outs due to vehicle malfunction. Where the callout is due to driver negligence or error, the costs associated with the incident will be on charged to the renter.
Non-Standard Roadside Assistance callout service charge - $150 (ex GST, ex towing or lost key charges);
- Towing service charge – minimum of $150 up to total towing service cost incurred by Thrifty.
- Lost keys – to be charged on a per incident basis, depending on the make and model of the vehicle, along with any individual situations (postage etc.), per the Terms and Conditions.
Where offered, Recovery Plus Protection covers customers for roadside callouts for at fault incidents.
What is an "Apply" booking?
There are instances whereby we may need to check availability for a particular vehicle type. Your request is sent through to our Reservations Department, whereby they will check availability with the location and confirm your booking within 24 hours of your request.
What credit card can I use?
You can use all the major credit cards and debit cards, providing they have the Visa/MasterCard emblem/logo on them. It is important to note credit card must be in the name of the authorised renter and the credit card holder must be present at time of collection.
(Please note: Debit cards are not accepted at all locations)
The credit card surcharge will be debited to your credit card.
What's the cost of a rental?
Our car rental charges are calculated in periods of 24 hours. We do offer you a grace period of 59 minutes, without additional charges being applied.
However, if you were to return your vehicle after 27 hours, you would be charged for 2 days. Refer to table for additional hire calculation. FROM TO CHARGE 0 Mins 59 Mins Grace Period 1 Hour 1 Hour 59 Mins 1/3 Of Daily Rental 2 Hours 2 Hour 59 Mins 2/3 Of Daily Rental 3 Hours + Full Daily Rate A full breakdown of charges is provided with your quote, so please Click Here to obtain a Quote and complete a Booking
Does Thrifty offer one-way rentals?
If you wish to return the car to a different rental location, please check the rate and feasibility during the reservation process. Thrifty operates a National network in order to allow flexible traveling, however in non-participating locations you will be required to pay a higher price.
Renter's current responsibility
From the time you collect your vehicle you and your nominated driver (as per rental agreement), are financially responsible for any loss of damage to the vehicle. This includes damage caused outside of your control including hailstorms.
Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
How will I know if my booking is confirmed?
When you make an online booking we will send you a booking confirmation by email. This includes your booking number, details of your pickup and return location, as well as the price and other useful information. We advise that you print it out and take it with you when picking up your car to speed up the process.
Can I check rates online without making a booking?
Yes, you can use the Thrifty website to check rates. All prices quoted on the Thrifty Web site are guaranteed. Please Click Here to obtain a Quote and complete a Booking.
How do I book online?
In order to book online, you'll need:
To complete your booking you just need to provide us with your personal details (in some cases payment details are also required) and then confirm your booking.
Please Click on Quote & Book to make a booking.
Can I book more than one vehicle at a time?
Yes you can. Simply complete each booking and you will receive a separate confirmation number for each booking.
Can I tow using a Thrifty Vehicle?
No, a Thrifty Vehicle can not be used to tow or push anything, this forms part of the Rental Terms and Conditions.
Can you guarantee a specific colour?
No, unfortunately not. The colour of your vehicle is subject to availability, we'll certainly do our best to meet your request however we can not guarantee it. Just make sure you ask our friendly counter staff at the time of collection and we'll see what we can do for you.
Can I book Internationally on your web site?
Visit our international page to go to our interactive map of the world. Simply click on the Country and you'll be transferred to the local Thrifty web site.
Can I book a Truck on your web site?
Yes you can. Thrifty has one of the most comprehensive ranges of trucks, utes, buses and vans in Australia. In most instances you'll be able to book in your vehicle and obtain an instant confirmation. In some circumstances, we may need to check availability and your booking will go into our Apply queue. This means that one of our reservations consultants will check availability and advise you accordingly.
I'm moving, can I rent moving equipment?
Yes. Thrifty has a wide range of moving equipment. Such as packing boxes and tape, to trolleys, hydraulic lifters, blankets, bubble wrap and rope. You name it, we will most likely have it. Just simply call the location and we'll be happy to arrange it for you at an additional cost.
Can I Rent a Baby or Child Seat?
Yes, Thrifty can provide you with baby and child safety seats at an additional cost. There is a maximum quantity of 3 car seats per rental. More than 2 seats will require an FCAR or larger vehicle to be booked. Just make sure you select the appropriate seat at the time of booking in our options and we'll ensure that it's waiting for you upon your arrival. Baby seats will be fitted forward facing, unless you notify Thrifty otherwise. Please reply to your confirmation email or phone 1300 367 227 if you would like a rear facing baby seat. Please Note: it is up to the accompanying adult to fit the seat as Thrifty takes no responsibility for the incorrect or unsafe instalment of your seat.
Do you offer any long term rental discounts?
Yes we do. Our web site will vary in price depending on the length of rental. In simple terms the longer you rent the vehicle the cheaper the price. If your looking for a long term rental in excess of 30 days, please call our Contact Centre on 1300 367 227 and they'll be able to give you a long term rental price.
What is a Thrifty Corporate Discount (CD) number?
A Thrifty Corporate Discount number can provide you with specific rates and discounts. This is often provided to our Business Renters, who use car rental on a frequent basis. For more information on becoming a Corporate Account holder, please click here and fill in the online form.
Why do rates change so often?
Vehicle rental pricing, is just like airline pricing. If you purchase in peak periods, you'll be paying higher prices. Pricing can also vary from location to location, as it may vary depending on where & what you want to rent. If you're thinking Thrifty, it's best to book in advance. That way you'll get the cheapest rate possible for your rental. Don't forget to check out our specials, you'll find some great offers in there for you.
Are my credit card details secure, when booking online?
The online booking process is located on a secure server that guarantees the safety of a transaction. The system uses encrypting technology to ensure that all communication between your computer and our server cannot be intercepted.
What is the minimum rental period?
The minimum rental period is 24 hours.
Ph Passenger: 1300 367 227
Ph Commercial: 136 139
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