Booking Terms and Conditions
COVID-19 – Free Cancellations
Thrifty understands things are a bit uncertain at the moment. If you need to cancel your booking due to Covid-19 restrictions, Thrifty will waive any cancellation fees that would otherwise apply.
If you need to cancel your prepaid booking for any other reason, fees apply for cancellations within 24 hours of the rental start time. For more details see section 4.
Consumer Rights Statement
All Your rights set out in these Booking Terms and Conditions are in addition to Your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law. Your consumer rights are not excluded, restricted or modified by these Booking Terms and Conditions and apply to the full extent required by law. You can find out more about Your consumer rights from consumer organisations such as the Australian Competition and Consumer Commission and State or Territory fair trading authorities.
In these booking terms and conditions, words which are capitalised have the following meanings:
Pick Up Location means the Thrifty rental branch selected in the booking as the pick up location for the rental vehicle, which is also noted in the booking confirmation.
Pick Up Time means the time nominated in the booking as the time the rental vehicle is to be picked up, which is also noted in the booking confirmation.
Prepaid Booking means a booking made on the www.thrifty.com.au website where the initial rental charges have been paid upfront at the time the booking is made by selecting the “Pay Now” option.
Rental Agreement means the agreement under which the Thrifty Service Provider rents You a rental vehicle made at the time that You pick up the rental vehicle.
Rental Terms means the terms that apply to the vehicle rental and which form part of the Rental Agreement. Thrifty’s current rental terms are available at www.thrifty.com.au/terms.
Return Location means the Thrifty rental branch selected in the booking as the return location for the rental vehicle, which is also noted in the booking confirmation.
Thrifty means Kingmill Pty Ltd trading as Thrifty Car Rental.
Thrifty Service Provider means the party that operates the Pick Up Location of the rental You have booked, being either Thrifty or one of its licensees.
We, Us means Kingmill Pty Ltd trading as Thrifty Car Rental.
You, Your means the person making a booking on the www.thrifty.com.au website.
1. Your booking
1.1 Our Obligations
When You make a booking with Thrifty, We will record Your request for a rental vehicle in our reservation system and will use reasonable endeavours to ensure that a vehicle of the vehicle class booked is available for You at the time nominated in the booking as the pick up time (Pick Up Time) at the rental branch location specified in the booking as the pick up location (Pick Up Location).
We will send You a booking confirmation by email (to the email address nominated in the booking) confirming the Pick Up Location, Pick Up Time and initial rental charges.
1.2 Vehicle Class
Your booking is for a particular vehicle class (which includes more than one specific make and model of vehicle) and not necessarily for the vehicle that is displayed in Your booking. You may receive any vehicle in the vehicle class for Your rental.
1.3 Prepaid Bookings
When You select the “Pay Now” option when making Your booking via the www.thrifty.com.au website, Your booking is a Prepaid Booking and Your card will be charged the quoted prepaid amount at the time the booking is made.
By making a Prepaid Booking, You have the opportunity to rent a vehicle at the lower prepaid rental rate quoted at the time You make Your booking, however, there are restrictions on the variations You can make to Your booking and additional charges may apply if You cancel Your booking (see section 4).
You must present the same card used to pay for Your Prepaid Booking at the time You rent the vehicle. This card must be in Your name.
The prepaid amount covers the rental days selected in Your booking. You will still need to pay for any extra options that You select when picking up the vehicle and for any other charges You incur under the Rental Agreement.
The prepaid rental rate may be unavailable with some discounts and offers.
1.4 Bookings made through third parties
If You have made a booking for or prepaid for a Thrifty vehicle rental through a third party and not via www.thrifty.com.au - for example via another website or travel provider - Your arrangement is with the third party and not with Thrifty, and these Booking Terms and Conditions do not apply. Your legal rights, including in relation to variations and cancellations, are as described in the agreement You made with the third party. You do not have rights against Thrifty or any other Thrifty Service Provider in relation to that booking unless and until You enter into the Rental Agreement with a Thrifty Service Provider.
2. Renting a Vehicle
2.1 Entry into Rental Agreement and Rental Terms
If You attend the Pick Up Location at the Pick Up Time and have met the rental preconditions described below, You will have the opportunity to rent a vehicle from Thrifty or one of our licensees at the price quoted in the booking by entering into a Rental Agreement. In these terms, we call the party that You rent the Thrifty vehicle from the Thrifty Service Provider.
The Rental Agreement with the Thrifty Service Provider will include Thrifty’s standard Rental Terms (a copy of which will be provided by email). To view a copy of Thrifty's current Rental Terms please visit www.thrifty.com.au/terms.
The Rental Terms contain restrictions as to where You can take Your vehicle, how You may use the vehicle, when You will be charged additional fees, Your rights and responsibilities and the rights and responsibilities of the Thrifty Service Provider, and sets out what happens in the event of loss of or damage to the rental vehicle.
We may change the standard Rental Terms before the Pick Up Time for Your rental, so please carefully review the terms of the Rental Agreement at the Thrifty counter prior to agreeing to the Rental Agreement and renting the vehicle.
2.2 Preconditions You Must Meet to Rent a Vehicle
To be able to rent with Thrifty, unless we agree otherwise, the following rental preconditions apply.
- Driver Licence – You must present Your driver licence to the Thrifty representative at the Thrifty Pick Up Location. Your driver licence must be a non-provisional driver licence that is current for the entire period of Your rental and is valid for the class of vehicle that You are renting. If Your driver licence is not an Australian driver license, it must be one of: a photo licence that is in English, an International Driver Permit or a foreign photo licence with a NATII certified translation.
- Age - You must be at least 21 years of age to hire most Thrifty vehicles. To hire a 4WD vehicle or other select vehicle types You must be at least 25 years of age.
- Payment of Initial Rental Charges – You must provide payment of the initial rental charges calculated by the Thrifty Service Provider upon vehicle pick up. For more details see section 2.4. For acceptable payment methods see section 5.1.
- Present Charge Card – A valid credit card (or at select locations a debit card may be accepted) must be presented prior to vehicle pick up, to be used for payment of any additional rental charges You may incur. If You have a made a prepaid booking, You must also present the credit card used to pay the prepaid charges. For more details see section 5.3.
- Security Deposit - You must pay the applicable security deposit. For more details see section 2.5. For acceptable payment methods see section 5.1.
- Conduct – The Thrifty Service Provider may refuse to hire You a vehicle if You or anyone in Your party is acting in an aggressive or inappropriate manner, appears affected by drugs or alcohol or whose profile has been closed due to prior conduct.
If You attend a Thrifty location to hire a vehicle and You do not meet the above qualifications, You may be refused hire, despite Your valid booking. If this is the case and You have a Prepaid Booking, the prepaid amount will be refunded.
2.3 Additional Driver
Additional fees will apply if You nominate an additional driver. An additional driver is listed on the Rental Agreement and is authorised to drive the rental vehicle subject to the terms of the Rental Agreement. An additional driver must meet Thrifty’s standard rental preconditions and is required to sign the Rental Agreement.
2.4 Payment of Initial Rental Charges
You will need to pay the initial rental charges at the time You pick up the rental vehicle. These are the estimated rental charges calculated by the Thrifty Service Provider based on the proposed rental period and options selected. If You do not make any changes to Your booking or select any additional options, this amount will be the amount quoted as the ‘Total Cost’ at the time the booking is made.
If You select additional options when picking up the vehicle (such as a damage waiver protection product, prepaid fuel, adding an additional driver), or otherwise vary the booking, additional fees may apply and the amount payable will be recalculated based on the new details.
If You make a Prepaid Booking, You will only need to pay for additional options or variations, as the initial rental charges are paid when making Your booking.
You may accrue further charges (in addition to the estimated rental charges initially calculated) under the terms of the Rental Agreement. For example, further charges may apply due to extra services used, extensions of the rental period or damage to the rental vehicle. These additional charges will be payable in accordance with the terms of the Rental Agreement.
Please see section 5 for details of payment methods and credit card policy.
2.5 Security Deposit
When collecting the vehicle, in addition to paying the estimated rental charges, You will be required to pay a security deposit to cover additional charges You accrue under the Rental Agreement. The security deposit will be refunded after the conclusions of the rental subject to and in accordance with the terms of the Rental Agreement.
The amount of the security deposit will vary depending on Your choice of vehicle and method of payment. Security Deposits start at $200 for passenger vehicles where payment is by credit card and range up to $1100 for 4WDs, commercial vehicles or where payment is made by a debit card or cash. Payment of the security deposit by debit card or cash is not available at all locations and is subject to prior approval.
The security deposit amount varies based on the type of vehicle and Pick Up Location. If You vary Your booking, the amount of the security deposit payable may change.
2.6 Blue Chip members
If You are a Blue Chip Member, You will receive a copy of the Rental Details Document which forms part of Your Rental Agreement and describes the details of Your rental upon picking up the Vehicle. The standard Rental Terms which also form part of Your Rental Agreement will be provided to You by email and will be available at the Thrifty rental counter and electronically with your booking confirmation. The Rental Agreement including the standard Rental Terms will be binding on You once you pick up the vehicle even if You do not sign anything.
Please review the Rental Agreement and vehicle inspection report carefully and inspect the vehicle to make sure any damage to the vehicle is noted in the inspection report. If there is any damage on the vehicle that is not in the report, or if You do not understand or do not accept any part of the Rental Agreement, please see a Thrifty representative. By leaving the rental station you will be taken as accepting that the details in the Rental Agreement are correct.
If you do not present another charge card for the payment or rental charges at the start of the rental, all rental charges and other charges payable under the Rental Agreement will be charged to the credit card stored in Your Blue Chip profile.
2.7 Late Pickup
Where a vehicle is available, we will hold that vehicle for You for 4 hours after the Pick Up Time (or until the rental station’s closing time if the Pick Up time is within 4 hours of closing time) in the event You are running late.
If You do not attend the rental counter at the Pick Up Location within this time, the vehicle may be rented to another customer and You may lose Your booking. In this event, You may still be able to rent a vehicle if a vehicle is available, however the price quoted in the booking will not apply and the rental charges will be recalculated based on the rates that apply at that time, which may be higher than the rates that applied to Your original booking.
Please contact Thrifty as soon as possible if You know You are arriving late so that we can do our best to accommodate You.
3. Variations to Bookings
Subject to some exceptions listed below, You are able to vary Your Thrifty booking prior to the Pick Up Time on the www.thrifty.com.au website by selecting the “View/Modify/Cancel Booking” tab, by calling Our customer support team on 1300 367 227, or by emailing email@example.com.
For Prepaid Bookings, variations can only be made via the Thrifty website up to 12 hours prior to the Pick Up Time of the original booking. If You need to make a variation after this time, please contact Our customer support team or speak to staff at the rental desk. See section 3.5 for further restrictions on variations to prepaid bookings.
3.1 New Rates May Apply
When You make a variation request, You will be quoted the new charges that will apply to the varied booking. In most cases, the new charges will be calculated at the rates in effect at that time, and not at the rates which applied at the time You first made Your booking. The new rates may be higher than the original rates. This means that the total cost of the varied booking may be higher even if the car class and length of rental period has not changed or has been reduced.
3.2 Vehicle Availability
Your variation request will be subject to our estimated vehicle availability. You will not be able to vary a booking if We estimate that we do not have sufficient vehicles of the vehicle class requested for the proposed rental period.
3.3 Changing Renter Name or Pick Up Location not Permitted
Once You have made a booking, You cannot change the name of the renter (Your name) or the Pick Up Location for Your booking. If You do want to change the renter name or Pick Up Location, You will need to cancel Your existing booking and make a new booking. If Your original booking was a Prepaid booking, a cancellation fee may apply (see section 4.2).
3.4 Changing Drop Off location
Depending on the Pick Up Location of Your rental booking, You may be able to vary the Drop Off Location to a number of other select locations. If You change the Drop Off Location to a location that that is different to the Pick Up Location (we call this a “One-Way Rental”), a one-way fee may apply.
One-Way Rentals are available between specific locations only and may be further restricted during particular time periods. All requests for One-Way rentals are subject to Our approval and You may be unable to vary the Drop Off Location to Your desired location.
3.5 Variations of Prepaid Bookings
In addition to the above, for Prepaid Bookings You will only be able to vary the car class of Your booking to another car class for which Thrifty permits Prepaid Bookings; and
The percentage discount that applies to a varied prepaid booking may be different to the discount that applied at the time of the original booking.
If Your variation increases the amount payable for Your booking, You will need to pay the additional amount at the time of making the variation. For Prepaid bookings, such additional charges can only be paid with the credit card used to make the original booking.
3.6 Adding Membership Number or Discount Code
In most cases, You will not be able to modify Your booking to add a membership number or discount code. This includes an Auto Club membership number, which must be provided at the time of booking to qualify for any applicable discounts or offers.
4. Cancellations of Bookings and No Shows
You can cancel Your booking at any time on the www.thrifty.com.au website by selecting the “View/Modify/Cancel Booking” tab, by contacting Thrifty by phone on 1300 367 227 or by emailing firstname.lastname@example.org.
If Your booking is a Prepaid Booking, cancellation charges may apply.
4.1 Refunds of Prepaid Bookings
If You cancel Your Prepaid Booking more than 24 hours prior to the Pick Up Time, You will not incur any cancellation fee and the entire prepaid amount will be refunded to the credit card used to make the booking.
4.2 Cancellation Fee on Prepaid Bookings
If You cancel Your Prepaid Booking less than 24 hours prior to the scheduled Pick Up time a cancellation fee of up to $110.00 will apply. In this event Thrifty will refund the prepaid amount less the cancellation fee. If the total amount paid for Your booking is less than $110.00, We may retain the whole prepaid amount.
4.3 No Show Fee on Prepaid Bookings
If You have a Prepaid Booking and You do not attend the Pick Up Location at the Pick Up time (subject to any grace period for late pickup) or contact Us to cancel the booking prior to the Pick Up Time, a ‘no show’ fee of up to $250.00 will apply. In this event Thrifty will refund the prepaid amount less the no show fee. If the total amount paid for Your booking is less than $250.00, We may retain the whole prepaid amount.
5. Payment Methods & Credit Card Policy
5.1 Payment Methods
Thrifty Service Providers accept payments by credit card. At select locations, payments by debit card or cash may be accepted. All cash payments require prior approval.
For Prepaid Bookings, payments are accepted by credit card (Visa and Mastercard only).
Thrifty Service Providers require customers to present the physical card used to make payment at the location.
5.2 Debit Cards
Debit cards must display the Visa or Mastercard emblem and have Your name printed on the card. Cards without Your name printed on the card are not accepted.
Debit cards are accepted at select locations only.
5.3 Credit Cards
Thrifty rental locations accept Visa, Mastercard and American Express. Diners Club is not accepted in the Northern Territory and North Western Australia, but accepted in other Thrifty locations. No other credit cards are accepted. All credit cards used must be bank-issued.
Online Prepaid Booking can only be made using a Visa or Mastercard credit card.
Credit card fees apply to all credit card payments and vary based on the type of card used.
For Prepaid Bookings, You must present the same credit card used to pay for Your Prepaid Booking at the time You rent the vehicle, which must be in Your name.
5.4 Presentation of Charge Card at Vehicle Pick Up
When picking up the vehicle, You must present a physical credit card, (or at some location a debit card may be accepted) to be used for payment of any additional rental charges You may incur. At some locations, a credit card in another name may be accepted, however the card holder must complete Our credit card authorisation form and present acceptable identification in person at a Thrifty location prior to vehicle pick up.
For Prepaid Bookings you must also present the credit card used to make the booking. Once proof of this card has been provided, another card can be used for payment of additional charges as described above.
6. Thrifty’s Rights and Liability
6.1 Vehicle Availability and Alternative Vehicle
There may be times where, despite Your booking, no vehicle is available for Your rental. When the vehicle requested in the booking is not available, we will use out best endeavours to supply You an alternative vehicle, which may be in a different car class. If You choose to accept an alternative vehicle, and the rental rate applicable to the alternative vehicle is lower than the rate originally booked, You will be charged the lower rate that applies to the alternative vehicle (and where You have prepaid, we will refund the difference). If the rental rate applicable to the alternative vehicle is higher than the rate originally booked, You will be charged the lower original rate.
If You choose not to accept an alternative vehicle, or where we are unable to source an alternative vehicle, we will refund You all prepaid amounts.
6.2 Location Closure and Change of Hours
In the event of Thrifty pick-up location closure, Thrifty may, at its discretion, cancel any existing Booking at that location and refund all amounts paid, move a Booking from an impacted location to a nearby location or provide transport to an alternative location. In the event a Thrifty location changes operating hours, the pick-up and drop off times of a Booking may be varied by Thrifty to align with the new operating hours.
6.3 Limitation and Exclusion of Our Liability
Except where such loss cannot by law be excluded, neither Thrifty nor any other Thrifty Service Provider will be liable for any indirect or consequential loss You suffer in connection with Your Booking or in the event Thrifty or the Thrifty Service Provider is unable to rent a vehicle to You for any reason. For example, we are not responsible for any missed flights, disrupted travel or holiday plans, loss of enjoyment, loss of opportunity or loss of any profits.
To the extent permitted by law, the liability of Thrifty and any other Thrifty Service Provider in connection with this agreement is limited to the re-supply of the vehicle the subject of the booking or the reimbursement of Your rental charges.
If We do not collect personal information from You, We will not be able to make a rental booking for You and if the information You provide is incomplete or inaccurate, the quality of Our service may be compromised.
8. Dispute Resolution
If You have a complaint, Our staff at our rental locations can help You to rectify any error or resolve Your complaint. If they are unable to assist You or if Your concerns are not resolved to Your satisfaction You may refer the matter to Our Customer Relations Team either online (www.thrifty.com.au/contact) or via the following contact methods:
Post: Customer Relations Manager Thrifty Australia
PO Box 1026
Strathfield NSW 2020
Phone: +61 2 8337 2700
This agreement is governed by the laws of New South Wales and each party submits to the jurisdiction of the courts of NSW.
Any part of this agreement which is illegal, unenforceable or void must be read down so as to be enforceable and valid and where this is not possible shall be severed from this agreement.