Safe travels

Here at Thrifty we're dedicated to providing a safe, reliable rental experience - so you can book with confidence every time.
Find out how we're keeping you safe on the road.

 

Safety and hygiene 

We've increased our cleaning standards at all our locations, in line with the Australian government’s COVID safe workplace principles to ensure the health and wellbeing of our customers and our team members.

  • All counter and high traffic surfaces are being cleaned with an ethanol based disinfectant every 2 hours.
  • Use of social distancing floor markings at our locations
  • Hand sanitiser will be available for all customer and staff
  • All our vehicles are cleaned thoroughly inside and out after each rental 
    Thrifty high-touch contact areas we clean: 
    • Steering wheel
    • Handbrakes
    • Indicator stalk
    • Seat adjustment handles
    • External door handles
    • Rear view mirrors
    • Dashboard dials
    • Seat belts and clasps
    • Interior locks on all doors
    • Sun visors
    • Air vent knobs
    Here are some of the steps we undertake when your vehicle is returned:At our dedicated cleaning area, we do a thorough inspection of both the interior and exterior of the vehicle.
  1. At our dedicated cleaning area, we do a thorough inspection of both the interior and exterior of the vehicle.
  2. We clean and disinfect all interior high touch contact areas.
  3. Remove rubbish and lost/found items
  4. Vacuum and clean boot, front seat area and rear seat area
  5. Apply an odor eliminator
  6. Clean window interiors
  7. Check functionality of the vehicle and engine
  8. Wash exterior of vehicle
  9. Perform quality check
  10. Move vehicle to parking stall
  11. Disinfect driver area again, ready for our new customers 
 

Support 

The coronavirus (COVID-19) situation is constantly changing, but our priority remains unchanged keeping you safe on your journey. Our customer service team is on call 24 hours a day, seven days a weekend to support our travellers who may require assistance or have any questions. If you require any assistance, please do not hesitate to get in touch. 

Satisfaction 

Peace of mind when you travel especially in times like this is critical. Along with our rigorous hygiene and safe work practices above we offer flexible bookings with no cancellation fees. As always Thrifty allows you to pay for your rental at the time of pick up so you can book any time and make changes along the way.