Australian-owned Thrifty was the only hire car operator to receive five stars for overall customer satisfaction and all other Canstar Blue research categories including cost transparency, booking process, vehicle availability and customer service.
Thrifty leads the way as the most value for money and customer satisfaction in Australia beating Budget and Hertz who both received four stars overall and AVIS and Europcar who both received three stars. It is the first time Thrifty has been rated highest overall.
Thrifty CEO, Graham Ward, said winning the Award was a huge honour for Thrifty and a great motivation to keep putting customers first.
“Thrifty is committed to providing a happy car rental experience to all our customers at all points of their journey with us,” Mr Ward said.
“Our teams across the country have a culture of putting people at the centre of everything we do. Being voted five stars across all key categories like customer service, vehicle quality, value-for-money and overall satisfaction is a humbling endorsement of our Thrifty values and the way we work. We aim to be passionate, transparent and helpful in everything we do and we are glad the public feel those values coming through.”
Canstar Blue Editor, Simon Downes, said hiring a car could be a confusing and daunting experience so it was good to see that Thrifty was rated so highly by its customers.
“Our customer ratings provide real world experiences with products and services and five-star reviews are not easy to come by. For Thrifty to score top marks across the board is a great achievement.”
Thrifty Car Rental offers affordable and convenient car hire in more than 177 locations around Australia.