Thrifty and Australian Finance Industry Association (AFIA) - Rental Division

Along with Avis, Budget, Hertz, Europcar, East Coast, Bayswater and Redspot/Enterprise, Thrifty is a member of the Australian Finance Industry Association (AFIA) – Fleet & Rental Division. Membership of AFIA requires each member to commit to providing a high level of service to customers, acknowledged by adopting the AFIA Car Rental Code of Practice. This Code sets the minimum standards all AFIA members will uphold in the service they provide.

If you are interested in obtaining more information about this important initiative, you can access the Code directly at


The Australian Car Rental Conciliation Service 


Australian Finance Industry Association operates the Australian Car Rental Conciliation service, where you can escalate an enquiry if you require further assistance with a car rental enquiry. Customers are required to raise enquiries with the car rental company directly before using the Australian Car Rental Conciliation service. 


If you have raised an enquiry with Thrifty and are unsatisfied with the way in which your matter was closed, The Car Rental Conciliation Service is accessible by calling 1800 366 840 or completing the online form at


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